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Privacy Policy

Last Updated: March 4, 2025

Welcome to Wedrop. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and mobile application.

1. Information We Collect

We collect different types of information depending on whether you are a customer or a rider.

For Customers:

  • Personal Information: Name, phone number, email, and address.
  • Delivery Details: Pickup and drop-off locations.
  • Payment Information: If applicable, billing details and transaction history.
  • Device & Location Data: To provide real-time delivery tracking.

For Riders:

  • Personal Information: Name, phone number, email, and profile picture.
  • National ID Information: Required to verify rider identity and eligibility, ensuring compliance with local regulations. This includes the CNIC number, expiry date, proof or address and a scanned copy for verification purposes.
  • Vehicle & License Information: To verify eligibility as a rider.
  • Banking Details: For payment processing (if neccessary).
  • Location Data: To enable navigation and order fulfillment.

2. How We Use Your Information

  • Provide and improve services – Process orders, match customers with riders, and optimize delivery routes.
  • Ensure security – Verify accounts, prevent fraud, and protect user privacy.
  • Process payments – Handle transactions securely.
  • Send notifications – Update users on order status, promotions, and important app changes.
  • Improve user experience – Analyze usage patterns to enhance app performance.

3. Data Security & Confidentiality

  • πŸ”’ We do not sell or share your personal information with third parties for marketing purposes.
  • πŸ”’ All sensitive data is securely stored and encrypted.
  • πŸ”’ Riders' location is only shared during active deliveries.

4. Location Tracking

  • For Customers: We use location data to show delivery status.
  • For Riders: Continuous location tracking is required for real-time order fulfillment. Location tracking is only active when the rider is on duty.

5. Cookies & Tracking Technologies

Our website and app use cookies to improve performance and provide a seamless experience. Users can disable cookies through their browser settings.

6. Third-Party Services

  • Payments may be processed through third-party providers. We do not store your payment details.
  • Google Maps or similar services may be used for location tracking.

7. Your Rights

You have the right to:

  • βœ… Access, update, or delete your account information.
  • βœ… Opt out of marketing communications.
  • βœ… Disable location tracking (for customers).

8. Data Retention

We retain personal data as long as necessary to fulfill our services. Riders' banking and licensing data are stored securely for payment and verification purposes.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of our services implies acceptance of any changes.

10. Contact Us

For any privacy-related concerns, contact us at help@wedrop.pk.

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